Terms of Service

Acceptance

These Terms of Service (the "Terms") govern your access to and use of the services provided by House of Work LLC ("House of Work," "we," "us," "our").

Your agreement with us consists of these Terms, the Schedule for each service you subscribe to, our Data Processing Agreement and its Annex for that service, and your order — whether that order is a subscription you start on our website or a separate written agreement. Each of those documents is part of your agreement with us and is incorporated into these Terms by reference.

By checking the box marked "I agree" and starting a subscription, or by signing an agreement that references these Terms, or by accessing or using the services, you accept these Terms and the documents incorporated into them, and you enter into a binding agreement with House of Work.

If you are accepting on behalf of a firm, you confirm that you have authority to bind that firm, and "you" means that firm. If you do not accept, do not check the box and do not use the services.

You should read the Schedule for the service you are subscribing to as well as these Terms. The Schedule is where the service is described, and where the terms specific to it — including ownership, term and cancellation — are set out.

1. The services

House of Work provides services to financial advisory firms. Each service is described in its own Schedule:

• Schedule B — Content OS: a subscription to our hosted content platform, which we own and operate and you access.

The Schedule for your service, together with your order, sets out what you receive and what you pay. Where a Schedule conflicts with these Terms, the Schedule controls for that service.

2. Your responsibilities

You are responsible for:

• maintaining your own platforms, subscriptions and data, and keeping your own backups;
• giving us the access, information, materials and timely decisions we reasonably need to provide the services;
• having the legal right and any necessary consents for us to process data and provide the services as you instruct;
• meeting your own legal, regulatory and compliance obligations under the laws that govern your business; and
• reviewing and approving deliverables before they are relied on or made live.

We may rely on the information, materials and instructions you give us without independently verifying them. We are not responsible for losses to the extent they arise from your failure to meet these responsibilities, from your own systems or third-party platforms, or from instructions, content or approvals you provide.

3. Approval and acceptance

We will not deploy, activate, publish or send anything to your live environment or your contacts without your review and approval. Where a deliverable involves client communications, content or data handling, you review and approve it before it goes live, and you have a reasonable period to test it and report issues, which we correct as part of the services.

Once you approve a deliverable, you accept it as fit for its intended use, and we are not liable for losses arising from the approved deliverable except to the extent caused by our gross negligence or willful misconduct.

4. Intellectual property

4.1 Our background IP. All methodologies, frameworks, architecture patterns, templates, accelerators, reusable automation designs, documentation templates, tools and know-how that we owned before working with you or develop independently (our "Background IP") remain ours. This includes our general approach to designing, sequencing and maintaining automation and content systems, independent of any data or process of yours.

4.2 Your materials. Your business processes, workflows, data and confidential information remain yours. We claim no ownership of your underlying workflow or business process.

4.3 What you own from the work. This is set out in the Schedule for your service. Under Schedule B you own the content we produce and you approve, and you access — rather than own — the platform that produces it. In every case our Background IP remains ours, and we may reuse our methodologies and general know-how for other clients provided we use none of your materials or confidential information.

5. Documentation

5.1 We maintain and make available operational and data-flow documentation describing what our systems do and how your data moves, sufficient for you to meet your regulatory, audit and oversight obligations. We will not withhold data-flow documentation you reasonably need for compliance.

5.2 The underlying design methodology, architecture rationale, build playbooks and documentation templates used to produce that documentation are our Background IP. Your right is to a current snapshot of operational documentation, not to our methodology.

6. Fees and payment

6.1 You pay the fees set out in your order and Schedule. Term, billing cycle, cancellation and any fee-change mechanism are set out in the Schedule for your service, and may differ between services.

6.2 Suspension for non-payment. We may suspend the services if undisputed fees are 15 days or more overdue, on 10 days' written notice. We will not delete or withhold your data.

6.3 Late payment. Undisputed fees unpaid after 30 days may accrue interest at the lower of 1.5% per month or the maximum rate permitted by law, and we may refer past-due accounts to collections and recover reasonable collection costs.

6.4 Taxes. Fees are exclusive of applicable taxes, which are your responsibility.

7. Confidentiality

Each of us will keep the other's non-public information confidential and use it only to perform this agreement. Our personnel and contractors are bound to confidentiality and data-protection obligations consistent with our Data Processing Agreement. This survives termination.

8. Termination

8.1 Either of us may terminate for material breach that remains uncured 30 days after written notice. Cancellation and non-renewal are governed by your Schedule.

8.2 What happens on termination is set out in your Schedule, because what you receive at the end differs by service. Under Schedule B, your content comes with you and the platform does not.

8.3 Transition services. Assistance beyond the standard handover — knowledge transfer to a successor provider, re-documentation, retraining — is available as paid transition services at our then-current rates.

8.4 Survival. Sections 4, 5.2, 7, 9 and 10, the surviving provisions of your Schedule, and the Data Processing Agreement survive termination.

9. Warranties, liability and indemnity

9.1 Service warranty. We will perform the services with reasonable skill and care consistent with industry practice. We do not guarantee specific outcomes. Because our services depend on third-party platforms and model providers we do not control, we do not warrant their uninterrupted operation.

9.2 Generative models. Our services use generative models to research and produce work product. Model output can be inaccurate or incomplete. Your review and approval under Section 3 is how errors are caught, and you should not rely on any deliverable you have not reviewed.

9.3 Limitation of liability. Except for liability arising from breach of confidentiality or from gross negligence or willful misconduct, each party's aggregate liability under this agreement is limited to the lesser of the fees paid to House of Work in the 12 months preceding the event giving rise to the claim, or $1,000,000. Neither of us is liable for indirect, incidental or consequential losses, including lost profits or business interruption.

9.4 Allocation of responsibility. We are not liable for losses to the extent they arise from your approval of a deliverable, your failure to meet your responsibilities under Section 2, the acts, omissions, outages or security of third-party platforms you own or contract for, or instructions or content you provide.

9.5 Indemnities. We will indemnify you for third-party claims arising from our breach of this agreement or our negligence. You will indemnify us for third-party claims arising from your instructions, your content, or your breach. Indemnification relating to the processing or security of personal data is governed by the Data Processing Agreement. All indemnities are subject to Section 9.3.

9.6 Insurance. We maintain technology errors and omissions insurance and cyber liability insurance of at least $1,000,000 each, and will provide a certificate on request.

10. Regulatory responsibility

We are a marketing and automation firm. We are not a law firm, an accounting firm, a compliance consultant, or an investment adviser, and nothing we provide is legal, accounting, compliance or investment advice.

Where our services produce marketing content, you are the advertiser. Content you approve and disseminate is your own advertisement for the purposes of Rule 206(4)-1 under the Investment Advisers Act and, where applicable, FINRA Rule 2210. You are responsible for your own regulatory review and approval, for any filing obligation, and for your books-and-records obligations. Where our platform includes an automated compliance review, it is a drafting aid that flags language for your attention — it is not a compliance opinion and not a substitute for review by your chief compliance officer or compliance consultant. Your Schedule sets this out in full.

11. Changes to these Terms

We may update these Terms, the Schedules and the Data Processing Agreement. When we do, we publish the new version at a dated URL, keep prior versions available, and notify you at the email address on your account at least 30 days before the change takes effect.

If you do not accept a change, you may cancel before it takes effect, in which case the notice period in your Schedule does not apply to that cancellation. Your continued use of the services after the change takes effect means you accept the updated version.

The version that governs your agreement is the one you accepted, until you accept a later one or a change takes effect under this Section. Every published version carries a version identifier and date.

12. General

12.1 Entire agreement and order of precedence. These Terms, your order, the Schedule for each service you subscribe to, and the Data Processing Agreement and its Annexes together form the entire agreement between us. On data protection and the processing or security of personal data, including related indemnification, the Data Processing Agreement controls. On matters specific to a service, that service's Schedule controls. On everything else, these Terms control. Where a provision expressly states that it controls a given subject, it prevails for that subject.

12.2 Severability. If any provision is held invalid or unenforceable, it will be reformed to the minimum extent necessary to make it valid while preserving our original intent, and the rest remains in force.

12.3 Assignment. Neither of us may assign this agreement without the other's consent, except to a successor by merger or acquisition of substantially all of the assigning party's business.

12.4 Non-solicitation. Neither of us will solicit the other's personnel during the term and for 12 months afterward.

12.5 Governing law. This agreement is governed by the laws of the State of Iowa, United States.

12.6 Notices. Legal notices to you go to the email address on your account and are deemed given 24 hours after sending. Notices to us go to team@houseofwork.agency, with a copy by mail to House of Work LLC, 626 NW Autumn Crest Dr, Ankeny, IA 50023.